SERVICE INTERRUPTION: EMedley login from offsite locations

UIW users attempting to login to Emedley from off-campus locations are currently not able to do so.  Users see a “HTTP Error 503” message in their web browsers.  This issue is related to a similar issue with Zoom.

The service IS available to those logging in from UIW network locations or those who have VPNed into the network.

We’ll update as the status changes.

Service Update: MyWord Blank Page

Users logging in to MyWord may see a Blank white screen below the MyWord Banner.


  • Click the Suggestion Box tab at the top of the MyWord Banner. This will show the MyWord Launchpad on the left side of the screen. From there users can click the desired links.

If you have any questions or need further assistance, please give us a call at 210-829-2721.

Help Desk

IRD February 2019 Maintenance

Enterprise Applications will be performing maintenance on Friday, February 22nd from 6:30PM to 12:00AM.

The following production change items will be included in the maintenance window:

  • Banner Financial Aid (Required for Financial Aid upgrade functionality)
  • Oracle Patches (Critical Patch Updates)

During the maintenance window the following systems will not be available:

  • Banner INB/SSB (Enterprise Resource Planning System)
  • BDM (Banner Document Management)
  • myWord Portal (Links to Banner within the portal)
  • Degree Works (Academic Advising, Degree Audit Software, Scribing Software, & Surecode Software)
  • Automic (Workflow Processing)
  • Argos (Database Reporting Software)

If you have any questions, please contact the Help Desk at (210) 829-2721 or