MyWord Portal Maintenance

The MyWord portal vendor will perform maintenance tasks starting on Friday, September 13th 6:00pm – 9:00pm CST.

During the maintenance window the MyWord portal and the following systems will be unavailable:

– Banner 9/SSB (Enterprise Resource Planning System/Self-Service)
– BDM (Banner Document Management)
– Degree Works (Academic Advising, Degree Audit Software, Scribing Software, & Surecode Software)

If you have any questions, please contact the Help Desk at (210) 829-2721 or


At this time all network connections should work as expected.  Wireless users may need to disconnect from the network and reconnect if they are still experiencing any issues.  This will resolve any outstanding challenges with connectivity via WIFI.  If you still experience problems please contact the UIW HelpDesk@SEC at 210-829-2721.


On Monday morning the 9th of September, the UIW network began experiencing an issue that is primarily impacting some wireless users across the campus.  A smaller subset of other users may experience issues logging in or network connectivity problems.  We are actively troubleshooting and will post further updates as more information is available.

IRD August 2019 Maintenance

Enterprise Applications will be performing maintenance on Friday, August 9th from 6:30PM to 12:00AM.

The following production change items will be included in the maintenance window:

  • Oracle Database Patches (Quarterly Updates-July 2019)

During the Upgrade the following systems will not be available: 

  • Banner 9 Admin Pages/SSB (Enterprise Resource Planning System)
  • BDM (Banner Document Management)
  • myWord Portal (Links to Banner 9 and BDM/Xtender within the portal)
  • Cardinal Apps (Links to Banner 9 and BDM/Xtender within the portal)
  • Degree Works (Academic Advising, Degree Audit Software)
  • Automic (Scheduler for Banner jobs & data integrations)
  • Argos (Banner Reports)

If you have any questions, please contact the Help Desk at (210) 829-2721 or