SERVICE INTERRUPTION: Office 365 Services

Microsoft is currently investigating and issue with the Office 365 service.  Users may experience problems if they try to sign in to any of the online O365 services such as OneDrive, Webmail, Office Web Apps, and other applications.  If users are signed in the service should function normally and we recommend not signing out at this time.  We will provide more information when Microsoft updates the status.

REMINDER: Network Service Disruption Sunday August 12th from 11 PM -12:00 AM

At 11:00 PM the network team will be performing maintenance on the network.  During this timeframe there will be several brief network outages, during which time network related services will be non functional.   Users should wait at least 30 minutes and try again if they lose access to network resources.  Additionally, during this maintenance window we advise users to refrain from conducting important business as the outages could disrupt this work.

SERVICE INTERRUPTION: UIW Internet Service – Sunday August 12th @ 11 PM

The Infrastructure team will be performing scheduled maintenance on Sunday, August 12 from 11:00 PM to 12:00 AM.   We are estimating that during this window there will be a period of approximately 30 minutes when ALL internet connectivity will be down while the core router is rebooted.

The following production change items will be included in the maintenance window:

  • Updates to Core Router (Required to improve performance and security)

During the maintenance window the following services will not be available for 30 minutes:

  • All UIW locations and residence halls will lose connectivity to the internet and any services that require network connectivity
  • Remote users who are off site may experience issues logging into most services during the break in internet connectivity

Note: Offsite or mobile access to e-mail and files in OneDrive will NOT be impacted.  Telephone service on campus will NOT be impacted.  

SERVICE INTERRUPTION: MyWord Portal

The portal vendor will perform maintenance tasks starting on Thursday, August 2nd at 11:00pm through Friday, August 3rd at 6:00am CST.

The portal architecture will be upgraded during this time.

During the maintenance window the portal will intermittently be unavailable.

Banner 9: Issues & Updates

Enterprise Applications would like to provide updates on the following issues that have been reported by the Banner community:

Issue #1: Banner 9 Finance Self-Service Application – My Requisitions

Purchasing users report that requisitions processed via My Requisition Self-Service Banner application (Banner 9) are not flowing through the automatic process to assign the buyer causing problems for purchasing We have reported this issue to Ellucian. Banner 9 SSB links within myWord portal will be removed due to defects until Ellucian provides a resolution. Enterprise Applications encourages users to utilize the Banner 9 Purchasing administrative pages until further notice.

Issue #2: Banner 9 Finance Self-Service Application – My Finance Query

Users have reported that the My Finance Query self-service banner application does not work consistently for every user. We are working with UIW administrative assistants to research and troubleshoot further with Ellucian. Banner 9 SSB links within myWord portal will be removed due to defects until Ellucian provides a resolution. Enterprise Applications encourages users to utilize the Banner 9 Finance administrative pages until further notice. 

Issue #3: Banner 9 Screen Print Format

Users have reported that they are unable to print the entire screen within Banner 9 administrative pages as they did in Banner 8. This is a known defect and Ellucian is currently working on a patch release.

Issue #4: BDM/AppXtender – Redaction issues, Rubber Stamp issues, Page Order & Formatting issues

Users have reported issues with the following functionality in the latest version of BDM/AppXtender: redaction, rubber stamp, page order, page format. Ellucian has released patch updates to the latest version; however, after thorough testing, Enterprise Applications discovered additional bugs We are currently working with Ellucian and will notify the community when successful tests are achieved and we are ready to upgrade.

Issue #5 Banner 9/AppXtender Timeout

Users have reported that they are logged out of Banner 9/AppXtender after 10 minutes of inactivity and are forced to log in several times throughout the day. Enterprise Applications is currently researching this timeout issue and will report back with an update by August 1.

Issue #6 myWord Portal Lockouts/Banner Password Expiration

Users have reported error message “Your session has expired. Click Reload to access login page”. This is an indication your Banner password is expired and locked. Database administrators are working on a permanent solution to synchronize expiration of Oracle passwords which will correct the issue. If you encounter this issue, please contact the Help Desk to reset your Banner INB password.

We thank you for your assistance in identifying these critical issues and your patience as we work aggressively toward resolutions.

Finance Self-Service Banner 9

Enterprise Applications has removed links to Finance Self-Service Banner 9 within myWord portal as bugs have been identified. These links will be restored when Ellucian delivers a solution. We will keep the community posted as issues are resolved. Thank you.