EA June 2018 Maintenance: 6/15/18

Enterprise Applications will be performing scheduled Banner 8 and Banner 9 maintenance on Friday, 6/15/18 from 6:30PM-11:30PM.

 During the maintenance window the following systems will not be available:

  • Banner INB/SSB (Enterprise Resource Planning System)
  • BDM/ApplicationXtender (Banner Document Management)
  • myWord Portal (Links to Banner within the portal)

SERVICE INTERRUPTION: Banner/ApplicationXtender

Enterprise Applications will be upgrading ApplicationXtender (Banner Document Management Web Scanning software) this evening. Banner 8 & 9 will be unavailable during this upgrade.

Helpful Tips After the Upgrade:

  • While Banner 9 and ApplicationXtender can be used in any browser, testers have reported that the best and most reliable browser option is Google Chrome.
  • Please remember to turn off your pop-up blocker when using ApplicationXtender.
  • ApplicationXtender will be available within Banner 9 with a seamless single sign-on transition.
  • Batch Scanning directly into ApplicationXtender is available by using the direct link to ApplicationXtender available in the myWord portal Launch Pad.
  • All computers/laptops should have been updated with the required software for ApplicationXtender (Captiva Cloud). If you are still unable to scan directly into ApplicationXtender, please contact the Help Desk @ 210-829-2721 and they will assist you with troubleshooting.

SERVICE INTERRUPTION: myWord Portal

The portal vendor will perform maintenance tasks on Friday, June 1st between 1:00am – 5:00am CST.

The new Password Manager solution will be implemented.

During the maintenance window the portal will intermittently be unavailable.

 

SERVICE INTERRUPTION: School of Osteopathic Medicine Network Distruption

AT&T is currently experiencing a service issue with their network circuit connecting to the School of Osteopathic Medicine (SOM).  As a result, SOM users will not have access to any network connected resources including their phones or the internet while at the SOM campus.  A network administrator is working with AT&T to troubleshoot the problem.

Users at other UIW locations ARE NOT impacted by this disruption.

IRD May 2018 Maintenance: 5/25/18

Enterprise Applications will be performing scheduled maintenance this evening from 6:30PM-11:30PM.

 The following production change items will be included in the maintenance window:

  • Banner 9 Human Resources/Payroll/Position Control (Required for Banner 9)
  • Finance Self-Service Banner: My Finance Query & My Requisition (Required for Banner 9)

During the maintenance window the following systems will not be available:

  • Banner INB/SSB (Enterprise Resource Planning System)
  • BDM (Banner Document Management)
  • myWord Portal (Links to Banner within the portal)

REMINDER: IRD May Maintenance 5/18/18

Good Morning,

This is just a reminder that Enterprise Applications will be performing scheduled maintenance this evening from 6:30PM-11:30PM.

 The following production change items will be included in the maintenance window:

  • Banner 9 Student Registration Self-Service Banner 9.9 (Required for Banner 9)
  • Banner 9 Student Administrative Pages 9.3.10.0.6  (Required for Banner 9)
  • Banner 8 Student 8.14, 8.15 (Pre-Requisites of Banner 9 Student Administrative Pages 9.3.10.0.6)

During the maintenance window the following systems will not be available:

  • Banner INB/SSB (Enterprise Resource Planning System)
  • BDM (Banner Document Management)
  • myWord Portal (Links to Banner within the portal)

IRD May 2018 Maintenance: 5/18/18

Enterprise Applications will be performing scheduled maintenance on Friday, 5/18/18 from 6:30PM to 11:30PM.

 The following production change items will be included in the maintenance window:

  • StarRez Client & Housing Portal Server Updates (8AM-10AM)
  • Banner Human Resources Tax Updates
  • Banner Student Admin 9.3.10.0.6

During the maintenance window the following systems will not be available:

  • Banner INB/SSB (Enterprise Resource Planning System)
  • BDM (Banner Document Management)
  • myWord Portal (Links to Banner within the portal)
  • StarRez (8AM-10AM Housing Portal)