Network Upgrade – 3 January 2018 – 8PM-12AM … users may experience brief interruptions in network connectivity

WHAT:

The UIW Infrastructure team must perform an important upgrade to our network firewall.  This upgrade is being done in a manner to eliminate ANY network down time.  That said, there is always a chance when performing maintenance at this level that connectivity could be impacted for short periods of time throughout the outage window.

LOCATIONS / SERVICES AFFECTED:

This upgrade will impact ALL UIW locations and may impact offsite users trying to connect to all services IF there is an interruption of service.

 

SERVICES NOT IMPACTED:

Off site users access to Email, OneDrive, and other Office 365 products WILL NOT be impacted during this time.

 

RESIDENTIAL INTERNET:

Any loss of connectivity will impact users in Residence halls.

REQUIRED USER ACTION:

Users should save any work requiring network connectivity.  If an interruption of service occurs wait a few minutes and try again.  If there are still issues wait until the outage complete notification is posted to try again.

Blackboard and portal access from Comcast and possibly other internet service providers…

We are currently troubleshooting connection issues that students and staff members are having connecting to Blackboard and possibly the MyWord portal from certain internet service providers, most notably Comcast and GVTC.

At this time a workaround is to simply paste the IP address below into the web browser rather than connecting through uiw.edu or directly through blackboard.uiwtx.edu.  Using this method users will be presented with a security certificate exception warning.  This is OK and expected.  Depending on the browser users can click ‘advanced’ or ‘show more’ and add or confirm a security exception to gain access to Blackboard or MyWord website.

69.196.227.13 – Blackboard

54.173.74.32 – MyWord

UIW Network Services Update … 11 Oct … Services Stability Improved … We Will Monitor Closely in AM and Update

After extensive testing and setup the network team has identified some initial fixes to provide a more stable and consistent network services experience.  We have re-engineered some key servers and updated settings that will push out to all computers on ALL campuses.  Even with these updates we will continue to monitor closely as some services may experience lingering issues, especially bannerweb.  A morning update will be provided based on more evaluation with users.

Users should reboot their computers in the morning to ensure they have the latest settings and may have to close or refresh their browser when first using.  If you still have issues please reach out to the help desk at 210-829-2721.

Internet Disruption Update … Most network services are now functional. Bannerweb may still experience issues.

WHAT:

Due to unexpected technical issues, users at UIW were having issues connecting to the internet and all related network services such as email, Blackboard, MyWord.

LOCATIONS AFFECTED:

All buildings and campuses were affected.

WHEN:

This issue began about 3:45 PM on Monday October 9th.  By late evening on the 9th most service was restored and stable.

SERVICES STILL IMPACTED:

Users may still experience issues logging into Bannerweb such as the system timing out or presenting an error message.  This is a known issue and still being worked. Trying to login again may resolve the issue. There is also possibility web page loads may take a bit longer than normal.

 

 

REQUIRED USER ACTION:

If users have issues connecting they should first reboot their computer to ensure they have the latest settings pushed out to their machine.  After that point, if you still have issues please contact the help desk at 210-829-2721.