24 Oct 17 – 4:30 PM: Users should be able to access Blackboard and the MyWord portal from all external locations without issue at this time. If you still experience an issue please contact the help desk at 210-829-2721 during the day or after hours @ 1-866-614-5043.
We are currently troubleshooting connection issues that students and staff members are having connecting to Blackboard and possibly the MyWord portal from certain internet service providers, most notably Comcast and GVTC.
At this time a workaround is to simply paste the IP address below into the web browser rather than connecting through uiw.edu or directly through blackboard.uiwtx.edu. Using this method users will be presented with a security certificate exception warning. This is OK and expected. Depending on the browser users can click ‘advanced’ or ‘show more’ and add or confirm a security exception to gain access to Blackboard or MyWord website.
126.96.36.199 – Blackboard
188.8.131.52 – MyWord
Early this AM the service provider for the main UIW website (www.uiw.edu) began experiencing issues. At this time all UIW services are functional and users can access the MyWord portal at my.uiwtx.edu without issue if they need to connect to Blackboard, Bannerweb, email, etc.
After extensive testing and setup the network team has identified some initial fixes to provide a more stable and consistent network services experience. We have re-engineered some key servers and updated settings that will push out to all computers on ALL campuses. Even with these updates we will continue to monitor closely as some services may experience lingering issues, especially bannerweb. A morning update will be provided based on more evaluation with users.
Users should reboot their computers in the morning to ensure they have the latest settings and may have to close or refresh their browser when first using. If you still have issues please reach out to the help desk at 210-829-2721.
Due to unexpected technical issues, users at UIW were having issues connecting to the internet and all related network services such as email, Blackboard, MyWord.
All buildings and campuses were affected.
This issue began about 3:45 PM on Monday October 9th. By late evening on the 9th most service was restored and stable.
SERVICES STILL IMPACTED:
Users may still experience issues logging into Bannerweb such as the system timing out or presenting an error message. This is a known issue and still being worked. Trying to login again may resolve the issue. There is also possibility web page loads may take a bit longer than normal.
REQUIRED USER ACTION:
If users have issues connecting they should first reboot their computer to ensure they have the latest settings pushed out to their machine. After that point, if you still have issues please contact the help desk at 210-829-2721.
As 3:45 PM on the 9th of October, all UIW sites are experiencing issues with internet connectivity. We have identified the root cause and are working to restore as soon as possible.
The UIW Print system will be offline for 30 minutes for 9-9:30 PM this evening, Saturday September 30th. A necessary software patch must be applied at this time time. Users will not be able to print or release print jobs during this time. This includes the Student Engagement Center, Mabee Library, School of Osteopathic Medicine, School of Pharmacy, and School of Physical Therapy.
This notice only applies to UIW Employees, specifically those employees who use a smartphone or tablet to connect the UIW email and/or the OneDrive file system. All others can disregard.
POLICY: Beginning at 8AM of the 30th of September the University will begin enforcing a new employee connection policy. This policy will require that any smartphone desiring to connect to UIW email or OneDrive files must have, at a minimum, a 4 digit numeric PIN enabled to lock the phone when not in use.
BACKGROUND: Employees of UIW have a likelihood of receiving confidential or sensitive information via email or storing similar information in their OneDrive. If the phone is not locked and the phone is subsequently lost or stolen there is a risk that important University information could be compromised. ALL smartphone users are strongly encouraged to have a PIN/Passcode lock enabled on their personl phone even if they do not connect to UIW systems. This is an important security practice and a must have in the modern information security landscape.
QUESTION 1: I have a 4 digit (or longer) PIN setup on my phone. What should I do?
ANSWER 1: If you have a PIN already enabled you will not be required to do anything. While 4 digits is a good baseline, we encourage users to consider 6 digits to add even greater security to their phone.
QUESTION 2: Despite the risks, I still do not want to lock my phone. What should I do?
ANSWER 2: Users can delete their UIW email account from the phone and they will not be required to enable and PIN/Passcode.
QUESTION 3: Do alpha numeric passwords or biometrics (ie. fingerprints) count?
ANSWER 3: Yes. As long as the alpha numeric password is at least four digits long it will count and biometrics such as fingerprints are considered the same
QUESTION 4: How do I setup a PIN/Passcode on my phone?
ANSWER 4: Instructions for four of the most common smartphones in use are listed below. Simply googling the phone model and “setting a PIN or passcode” will find instructions for models not listed here.
HELP: If you would like assistance setting up a PIN on your smartphone please feel free to stop by the HelpDesk@SEC in person or call at 210-829-2721.
INSTRUCTIONS TO SET PIN/PASSCODE ON VARIOUS PHONE MODELS
Set PIN/Passcode on Iphone: https://support.apple.com/en-us/HT204060
Set PIN/Passcode on Samsung Galaxy Andriod Phones: http://www.samsung.com/ca/support/skp/faq/1105619
Set PIN/Passcode on LG Android Phones: http://www.lg.com/us/mobile-phones/VS950/Userguide/basics_setting_a_swipe_face_unlock_pattern_pin_or_password_for_the_first.html
Set a PIN/Passcode on Blackberry Phones: https://help.blackberry.com/en/blackberry-classic/10.3.1/help/als1366917047036.html
All services are functioning normally at this time.
The MyWord Portal and Blackboard login are currently not functioning properly when logging in from non UIW locations. This issue will be worked overnight but may not return to normal until Monday AM on 18 Sep. No other services are affected. Users can still directly login to Office365 at: