The maintenance effort has been completed. No additional disruptions are anticipated at this time.
The Infrastructure team will be performing scheduled maintenance on Saturday, February 16 from 9:00 PM to 11:00 PM. We are estimating that during this window there will be a period of approximately 30 minutes when ALL internet connectivity will be down while the firewalls are rebooted.
The following production change items will be included in the maintenance window:
- Updates to UIW Firewalls (Required to improve performance and security)
During the maintenance window the following services will not be available for 30 minutes:
- All UIW locations and residence halls will lose connectivity to the internet and any services that require network connectivity
- Remote users who are off site may experience issues logging into most services during the break in internet connectivity
Note: Offsite or mobile access to e-mail and files in OneDrive will NOT be impacted. Telephone service on campus will NOT be impacted.
At 10:20 AM, all internet services were restored and are operating as expected.
All internet connectivity has been restored. All services at UIW locations and off site are functioning as expected.
At approximately 10:05 AM UIW’s external internet connection began experiencing issues. We have a technician onsite troubleshooting at this time.
Services impacted include:
– On Campus (All Locations) access to the internet.
– Off site access to MyWord, Bannerweb, and Blackboard are NOT be available at this time.
As of approximately 1:30 PM, Monday December 3rd, wireless network connectivity has been restored. Users should be able to connect to Student, Employee, Guest, and ResNet networks.
If users have an issue connecting they should try to disconnect from the network and reconnect. If that does not work please call the help desk at 210-829-2721.
At 12:17 PM on Monday December 3rd, the UIW wireless network began experiencing an issue. This issue impacts all users ability to reliably connect to any UIW wireless network including Student, Employee, Guest and Residential networks.
All locations are affected at this time. Users with hardwired connectivity are not impacted.
No other services are impacted but those users attempting to connect to network based services through wireless networks will not be able to do so.
Information Resources network administrators are working hard to resolve the issue. Further updates will be provided as more information becomes available.
Microsoft has provided the following additional information regarding this disruption:
“User Impact: Users may be unable to access or use some features within the Office 365 service.
More info: Users who are able to access the service may experience the following behavior:
Exchange – Some users may be unable to access Outlook on the web. Email access through other protocols may be unaffected.
Power BI – Users may receive ‘Server unavailable’ error or may be unable to log in.
SharePoint – Users may experience latency and stale search results. Further details on SharePoint mitigation can be found under the SI# SP147560.
Microsoft Teams – Users may be unable to access Office documents within Teams.
Intune – Affected users may be unable access the Intune portal or other functionality.
Current status: We’re continuing to connect the affected services to an alternate infrastructure, while remediating the underlying issue within the datacenter.
Scope of impact: This issue could potentially affect any of your users who are hosted out of the San Antonio data center. Impact is specific to a subset of users who are served through the affected infrastructure.”
Microsoft is currently investigating and issue with the Office 365 service. Users may experience problems if they try to sign in to any of the online O365 services such as OneDrive, Webmail, Office Web Apps, and other applications. If users are signed in the service should function normally and we recommend not signing out at this time. We will provide more information when Microsoft updates the status.
The network infrastructure team is excited to help our newest resident students get connected to the resident network.
Remember if you have problems call the Helpdesk@SEC at 210-829-2721.
Have a great year!!!