Both services are fully functional at this time.
At this time all users cannot sign in to eMedley or Zoom. Users will be presented with an “UNHANDLED EXCEPTION” error page when trying to sign in. UIW administrators have identified the issue and are working to resolve as quickly as possible.
The uiw.edu website has been restored to normal operations.
At this time the eMedley system is not available for any user whether on site or offsite. The technology team is working with eMedley tech support to determine the cause of the issue.
UIW users are now able to access Emedley and Zoom offsite. If you have any additional issues please contact the UIW helpdesk at 210-829-2721.
UIW users attempting to login to Emedley from off-campus locations are currently not able to do so. Users see a “HTTP Error 503” message in their web browsers. This issue is related to a similar issue with Zoom.
The service IS available to those logging in from UIW network locations or those who have VPNed into the network.
We’ll update as the status changes.
The maintenance effort has been completed. No additional disruptions are anticipated at this time.
The Infrastructure team will be performing scheduled maintenance on Saturday, February 16 from 9:00 PM to 11:00 PM. We are estimating that during this window there will be a period of approximately 30 minutes when ALL internet connectivity will be down while the firewalls are rebooted.
The following production change items will be included in the maintenance window:
- Updates to UIW Firewalls (Required to improve performance and security)
During the maintenance window the following services will not be available for 30 minutes:
- All UIW locations and residence halls will lose connectivity to the internet and any services that require network connectivity
- Remote users who are off site may experience issues logging into most services during the break in internet connectivity
Note: Offsite or mobile access to e-mail and files in OneDrive will NOT be impacted. Telephone service on campus will NOT be impacted.
At 10:20 AM, all internet services were restored and are operating as expected.