Network Upgrade – 3 January 2018 – 8PM-12AM … users may experience brief interruptions in network connectivity

WHAT:

The UIW Infrastructure team must perform an important upgrade to our network firewall.  This upgrade is being done in a manner to eliminate ANY network down time.  That said, there is always a chance when performing maintenance at this level that connectivity could be impacted for short periods of time throughout the outage window.

LOCATIONS / SERVICES AFFECTED:

This upgrade will impact ALL UIW locations and may impact offsite users trying to connect to all services IF there is an interruption of service.

 

SERVICES NOT IMPACTED:

Off site users access to Email, OneDrive, and other Office 365 products WILL NOT be impacted during this time.

 

RESIDENTIAL INTERNET:

Any loss of connectivity will impact users in Residence halls.

REQUIRED USER ACTION:

Users should save any work requiring network connectivity.  If an interruption of service occurs wait a few minutes and try again.  If there are still issues wait until the outage complete notification is posted to try again.

Blackboard and portal access from Comcast and possibly other internet service providers…

We are currently troubleshooting connection issues that students and staff members are having connecting to Blackboard and possibly the MyWord portal from certain internet service providers, most notably Comcast and GVTC.

At this time a workaround is to simply paste the IP address below into the web browser rather than connecting through uiw.edu or directly through blackboard.uiwtx.edu.  Using this method users will be presented with a security certificate exception warning.  This is OK and expected.  Depending on the browser users can click ‘advanced’ or ‘show more’ and add or confirm a security exception to gain access to Blackboard or MyWord website.

69.196.227.13 – Blackboard

54.173.74.32 – MyWord