Microsoft has resolved an issue that was causing problems with the Office 365 suite of products. This caused slow and unresponsive email, file downloads, and other impacts throughout the Office 365 suite of products. A root cause was identified within the Microsoft infrastructure and resolved.
At approximately 9:30 AM, Microsoft released a service health advisory stating that they are aware of problems accessing the Office 365 suite of products. This issue may cause slowness, delays, or connection disruptions when trying to access email either via the Outlook client or via webmail. Additionally, users may have issues logging into the Office365 portal, downloading OneDrive files, and working on office files.
We will provide an update when we receive further information from Microsoft.
The Blackboard learning management system is currently unreachable. We are troubleshooting the issue and will provide an update when more information is available.
The Spectrum maintenance on UIW’s internet circuit is now complete. If you experience any network connectivity problems please contact the help desk at 210-829-2721 or via email at firstname.lastname@example.org.
Due to a required upgrade by our internet provider, Spectrum, UIW Internet connectivity will be periodically interrupted this evening starting at 9 PM until 11 PM. During these disruptions, users on all UIW campuses and residential networks will lose access to all web / internet based services. Users off site will still have access to email, Office 365, Blackboard, eMedley, and other internet based services.
At this time all network connections should work as expected. Wireless users may need to disconnect from the network and reconnect if they are still experiencing any issues. This will resolve any outstanding challenges with connectivity via WIFI. If you still experience problems please contact the UIW HelpDesk@SEC at 210-829-2721.
On Monday morning the 9th of September, the UIW network began experiencing an issue that is primarily impacting some wireless users across the campus. A smaller subset of other users may experience issues logging in or network connectivity problems. We are actively troubleshooting and will post further updates as more information is available.
Both services are fully functional at this time.
At this time all users cannot sign in to eMedley or Zoom. Users will be presented with an “UNHANDLED EXCEPTION” error page when trying to sign in. UIW administrators have identified the issue and are working to resolve as quickly as possible.
The uiw.edu website has been restored to normal operations.