IRD July 2018 Maintenance

Information Resources Division will be performing scheduled system & server maintenance on July 18, July 20, & July 22. Please note the following outage details:

OUTAGE #1: Wednesday, July 18, 2018 6:30PM-8:30 PM

Department: Digital Infrastructure & User Services

Contact: Neil Schroeder (schroeder@uiwtx.edu)

The Infrastructure team will be performing scheduled maintenance on Wednesday, July 18 from 6:30 PM to 8:30 PM. While this maintenance window is designed to ensure no loss of connectivity or service interruptions, we encourage users to remain vigilant should any issues arise.

The following production change items will be included in the maintenance window: 

  • Load Balancer Replacement (Required for routine maintenance)

During the maintenance window the following systems may be affected intermittently:

Using Onsite Services:

BannerINB

BannerWeb

vLab@Everywhere

Logging in to Hosted Systems:

AMP Portal                            Gradesfirst                                            MODO                                    Recruit

Blackboard                            Interlibrary Loan OCLC                       OnRamp                                 PeopleAdmin

Emedley                                 myWord                                                OpenAthens                         SNOW

ExamSoft                                Meti                                                        ProQuest                               Zoom

OUTAGE #2: Friday, July 20, 2018 6:30PM-2:30AM

Department: Enterprise Applications

Contact: Joanna Arredondo (jcarredo@uiwtx.edu)

Enterprise Applications will be performing maintenance on Friday, July 20 beginning at 6:30PM through Saturday, July 21 at 2:30AM.

The following production change items will be included in the maintenance window:

  • ApplicationXtender Service Package Updates (Required for scanning/imaging capabilities)
  • Financial Aid 8.32/9.3.9.0.2 (Required for Financial Aid functionality)
  • General 8.10.1 (Required for Financial Aid Upgrade)
  • HR Upgrade 8.15 (Required for Human Resources functionality)
  • Student Self-Service Banner Registration Launch (Required for Banner 9 functionality)
  • Recruit Custom Push SQL (Required for Banner Recruit Integration Management)
  • Student Financial Records Agreement Activation (Required as a component of Student Self-Service Banner Registration Launch)

 During the maintenance window the following systems will not be available:

  • Banner INB/SSB (Enterprise Resource Planning System)
  • BDM (Banner Document Management)
  • myWord Portal (Links to Banner within the portal)

OUTAGE #3: Sunday, July 22 6:30PM-11:30PM

Department: Digital Infrastructure & User Services

Contact: Neil Schroeder (schroeder@uiwtx.edu)

The Infrastructure team will be performing scheduled maintenance on Sunday, July 22 from 6:30 PM to 11:30 PM. While we do not anticipate a loss in connectivity throughout the entire window, we are estimating that there will be two time periods of approximately 10-15 minutes when ALL internet connectivity will be down while devices are being rebooted.

The following production change items will be included in the maintenance window:

  • Updates to Firewall and Supporting Network Switches (Required to improve security & performance)

During the maintenance window the following services will not be available for a total of 30 minutes:

  • All UIW locations and residence halls will lose connectivity to the internet and any services that require network connectivity
  • Remote users who are off site may experience issues logging into most services during the break in internet connectivity

Note: Offsite or mobile access to e-mail and files in OneDrive will NOT be impacted.

 

EA June 2018 Maintenance: 6/15/18

Enterprise Applications will be performing scheduled Banner 8 and Banner 9 maintenance on Friday, 6/15/18 from 6:30PM-11:30PM.

 During the maintenance window the following systems will not be available:

  • Banner INB/SSB (Enterprise Resource Planning System)
  • BDM/ApplicationXtender (Banner Document Management)
  • myWord Portal (Links to Banner within the portal)

SERVICE INTERRUPTION: Banner/ApplicationXtender

Enterprise Applications will be upgrading ApplicationXtender (Banner Document Management Web Scanning software) this evening. Banner 8 & 9 will be unavailable during this upgrade.

Helpful Tips After the Upgrade:

  • While Banner 9 and ApplicationXtender can be used in any browser, testers have reported that the best and most reliable browser option is Google Chrome.
  • Please remember to turn off your pop-up blocker when using ApplicationXtender.
  • ApplicationXtender will be available within Banner 9 with a seamless single sign-on transition.
  • Batch Scanning directly into ApplicationXtender is available by using the direct link to ApplicationXtender available in the myWord portal Launch Pad.
  • All computers/laptops should have been updated with the required software for ApplicationXtender (Captiva Cloud). If you are still unable to scan directly into ApplicationXtender, please contact the Help Desk @ 210-829-2721 and they will assist you with troubleshooting.

SERVICE INTERRUPTION: myWord Portal

The portal vendor will perform maintenance tasks on Friday, June 1st between 1:00am – 5:00am CST.

The new Password Manager solution will be implemented.

During the maintenance window the portal will intermittently be unavailable.

 

IRD May 2018 Maintenance: 5/25/18

Enterprise Applications will be performing scheduled maintenance this evening from 6:30PM-11:30PM.

 The following production change items will be included in the maintenance window:

  • Banner 9 Human Resources/Payroll/Position Control (Required for Banner 9)
  • Finance Self-Service Banner: My Finance Query & My Requisition (Required for Banner 9)

During the maintenance window the following systems will not be available:

  • Banner INB/SSB (Enterprise Resource Planning System)
  • BDM (Banner Document Management)
  • myWord Portal (Links to Banner within the portal)

REMINDER: IRD May Maintenance 5/18/18

Good Morning,

This is just a reminder that Enterprise Applications will be performing scheduled maintenance this evening from 6:30PM-11:30PM.

 The following production change items will be included in the maintenance window:

  • Banner 9 Student Registration Self-Service Banner 9.9 (Required for Banner 9)
  • Banner 9 Student Administrative Pages 9.3.10.0.6  (Required for Banner 9)
  • Banner 8 Student 8.14, 8.15 (Pre-Requisites of Banner 9 Student Administrative Pages 9.3.10.0.6)

During the maintenance window the following systems will not be available:

  • Banner INB/SSB (Enterprise Resource Planning System)
  • BDM (Banner Document Management)
  • myWord Portal (Links to Banner within the portal)

IRD May 2018 Maintenance: 5/18/18

Enterprise Applications will be performing scheduled maintenance on Friday, 5/18/18 from 6:30PM to 11:30PM.

 The following production change items will be included in the maintenance window:

  • StarRez Client & Housing Portal Server Updates (8AM-10AM)
  • Banner Human Resources Tax Updates
  • Banner Student Admin 9.3.10.0.6

During the maintenance window the following systems will not be available:

  • Banner INB/SSB (Enterprise Resource Planning System)
  • BDM (Banner Document Management)
  • myWord Portal (Links to Banner within the portal)
  • StarRez (8AM-10AM Housing Portal)