SERVICE INTERRUPTION: MyWord Portal

The portal vendor will perform maintenance tasks starting on Thursday, August 2nd at 11:00pm through Friday, August 3rd at 6:00am CST.

The portal architecture will be upgraded during this time.

During the maintenance window the portal will intermittently be unavailable.

Banner 9: Issues & Updates

Enterprise Applications would like to provide updates on the following issues that have been reported by the Banner community:

Issue #1: Banner 9 Finance Self-Service Application – My Requisitions

Purchasing users report that requisitions processed via My Requisition Self-Service Banner application (Banner 9) are not flowing through the automatic process to assign the buyer causing problems for purchasing We have reported this issue to Ellucian. Banner 9 SSB links within myWord portal will be removed due to defects until Ellucian provides a resolution. Enterprise Applications encourages users to utilize the Banner 9 Purchasing administrative pages until further notice.

Issue #2: Banner 9 Finance Self-Service Application – My Finance Query

Users have reported that the My Finance Query self-service banner application does not work consistently for every user. We are working with UIW administrative assistants to research and troubleshoot further with Ellucian. Banner 9 SSB links within myWord portal will be removed due to defects until Ellucian provides a resolution. Enterprise Applications encourages users to utilize the Banner 9 Finance administrative pages until further notice. 

Issue #3: Banner 9 Screen Print Format

Users have reported that they are unable to print the entire screen within Banner 9 administrative pages as they did in Banner 8. This is a known defect and Ellucian is currently working on a patch release.

Issue #4: BDM/AppXtender – Redaction issues, Rubber Stamp issues, Page Order & Formatting issues

Users have reported issues with the following functionality in the latest version of BDM/AppXtender: redaction, rubber stamp, page order, page format. Ellucian has released patch updates to the latest version; however, after thorough testing, Enterprise Applications discovered additional bugs We are currently working with Ellucian and will notify the community when successful tests are achieved and we are ready to upgrade.

Issue #5 Banner 9/AppXtender Timeout

Users have reported that they are logged out of Banner 9/AppXtender after 10 minutes of inactivity and are forced to log in several times throughout the day. Enterprise Applications is currently researching this timeout issue and will report back with an update by August 1.

Issue #6 myWord Portal Lockouts/Banner Password Expiration

Users have reported error message “Your session has expired. Click Reload to access login page”. This is an indication your Banner password is expired and locked. Database administrators are working on a permanent solution to synchronize expiration of Oracle passwords which will correct the issue. If you encounter this issue, please contact the Help Desk to reset your Banner INB password.

We thank you for your assistance in identifying these critical issues and your patience as we work aggressively toward resolutions.

Finance Self-Service Banner 9

Enterprise Applications has removed links to Finance Self-Service Banner 9 within myWord portal as bugs have been identified. These links will be restored when Ellucian delivers a solution. We will keep the community posted as issues are resolved. Thank you.

IRD July 2018 Maintenance

Information Resources Division will be performing scheduled system & server maintenance on July 18, July 20, & July 22. Please note the following outage details:

OUTAGE #1: Wednesday, July 18, 2018 6:30PM-8:30 PM

Department: Digital Infrastructure & User Services

Contact: Neil Schroeder (schroeder@uiwtx.edu)

The Infrastructure team will be performing scheduled maintenance on Wednesday, July 18 from 6:30 PM to 8:30 PM. While this maintenance window is designed to ensure no loss of connectivity or service interruptions, we encourage users to remain vigilant should any issues arise.

The following production change items will be included in the maintenance window: 

  • Load Balancer Replacement (Required for routine maintenance)

During the maintenance window the following systems may be affected intermittently:

Using Onsite Services:

BannerINB

BannerWeb

vLab@Everywhere

Logging in to Hosted Systems:

AMP Portal                            Gradesfirst                                            MODO                                    Recruit

Blackboard                            Interlibrary Loan OCLC                       OnRamp                                 PeopleAdmin

Emedley                                 myWord                                                OpenAthens                         SNOW

ExamSoft                                Meti                                                        ProQuest                               Zoom

OUTAGE #2: Friday, July 20, 2018 6:30PM-2:30AM

Department: Enterprise Applications

Contact: Joanna Arredondo (jcarredo@uiwtx.edu)

Enterprise Applications will be performing maintenance on Friday, July 20 beginning at 6:30PM through Saturday, July 21 at 2:30AM.

The following production change items will be included in the maintenance window:

  • ApplicationXtender Service Package Updates (Required for scanning/imaging capabilities)
  • Financial Aid 8.32/9.3.9.0.2 (Required for Financial Aid functionality)
  • General 8.10.1 (Required for Financial Aid Upgrade)
  • HR Upgrade 8.15 (Required for Human Resources functionality)
  • Student Self-Service Banner Registration Launch (Required for Banner 9 functionality)
  • Recruit Custom Push SQL (Required for Banner Recruit Integration Management)
  • Student Financial Records Agreement Activation (Required as a component of Student Self-Service Banner Registration Launch)

 During the maintenance window the following systems will not be available:

  • Banner INB/SSB (Enterprise Resource Planning System)
  • BDM (Banner Document Management)
  • myWord Portal (Links to Banner within the portal)

OUTAGE #3: Sunday, July 22 6:30PM-11:30PM

Department: Digital Infrastructure & User Services

Contact: Neil Schroeder (schroeder@uiwtx.edu)

The Infrastructure team will be performing scheduled maintenance on Sunday, July 22 from 6:30 PM to 11:30 PM. While we do not anticipate a loss in connectivity throughout the entire window, we are estimating that there will be two time periods of approximately 10-15 minutes when ALL internet connectivity will be down while devices are being rebooted.

The following production change items will be included in the maintenance window:

  • Updates to Firewall and Supporting Network Switches (Required to improve security & performance)

During the maintenance window the following services will not be available for a total of 30 minutes:

  • All UIW locations and residence halls will lose connectivity to the internet and any services that require network connectivity
  • Remote users who are off site may experience issues logging into most services during the break in internet connectivity

Note: Offsite or mobile access to e-mail and files in OneDrive will NOT be impacted.

 

EA June 2018 Maintenance: 6/15/18

Enterprise Applications will be performing scheduled Banner 8 and Banner 9 maintenance on Friday, 6/15/18 from 6:30PM-11:30PM.

 During the maintenance window the following systems will not be available:

  • Banner INB/SSB (Enterprise Resource Planning System)
  • BDM/ApplicationXtender (Banner Document Management)
  • myWord Portal (Links to Banner within the portal)

SERVICE INTERRUPTION: Banner/ApplicationXtender

Enterprise Applications will be upgrading ApplicationXtender (Banner Document Management Web Scanning software) this evening. Banner 8 & 9 will be unavailable during this upgrade.

Helpful Tips After the Upgrade:

  • While Banner 9 and ApplicationXtender can be used in any browser, testers have reported that the best and most reliable browser option is Google Chrome.
  • Please remember to turn off your pop-up blocker when using ApplicationXtender.
  • ApplicationXtender will be available within Banner 9 with a seamless single sign-on transition.
  • Batch Scanning directly into ApplicationXtender is available by using the direct link to ApplicationXtender available in the myWord portal Launch Pad.
  • All computers/laptops should have been updated with the required software for ApplicationXtender (Captiva Cloud). If you are still unable to scan directly into ApplicationXtender, please contact the Help Desk @ 210-829-2721 and they will assist you with troubleshooting.