Blackboard Single Sign On Error

Hello UIW community.

We are currently experiencing an issue accessing Blackboard through Cardinal Apps. Our team is aware of the issue and working on a resolution.

Workaround:

Navigate to https://blackboard.uiwtx.edu.

Sign in with your Cardinal Apps username and password.

If you have any questions or need further assistance, please contact us at 210-829-2721.

Thank you for your patience.

Help Desk

Microsoft O365 Outage

Hello UIW Community,

The University is tracking an outage dealing with Microsoft O365 programs (Outlook, Word, Teams etc.) This is effecting the Online and desktop versions of the applications.

Microsoft is aware of the outage and is working towards a resolution.

If you have any questions or concerns, feel free to contact the UIW Help Desk at 210-829-2721.

Thank you

Internet Services Restored

Hello UIW Community,

The internet services for SEC, Buckley Mitchell, and the athletic areas have been restored.

If you have any questions or concerns please call or visit the Help Desk. 210-829-2721

Thank you, Help Desk

Internet Outage – Main Campus

Hello UIW Community,

UIW is experiencing an internet outage on Main Campus effecting Buckley Mitchell, SEC, and the Athletic areas.

We are working to resolve this as soon as possible. Estimated time of resolution is a few hours.

If you have any questions or concerns please call or visit the Help Desk. 210-829-2721

Thank you,

UIW Technology Support Services

Blackboard Link Issues

Hello UIW Community,

Users are experiencing issues accessing Blackboard via the blackboard.uiwtx.edu link.

Workaround: Navigate to Blackboard via Cardinal Apps.

  • Log into Cardinal Apps
  • Click the BlackBoard Learn icon
  • This will automatically log you into the site

Workaround 2: Use drop down at the Bottom of the blackboard.uiwtx.edu site

  • Change the drop down from “Sign in with Third Party Account”
  • Select “Log in with Cardinal Apps”

Direct links will slowly start to not work properly, as Cardinal Apps is the preferred method to get to the site.

If you are getting an error while heading through Cardinal Apps, please head to the Cardinal Apps homepage at https://apps.uiw.edu and click on your name at the top of the page > Sign out. Sign back in and try again.

If you have any questions or need further assistance, please contact the Help Desk @ 210-829-2721.

Zoom App Not Launching

Hello UIW Community,

Users are experiencing issues with the Zoom App not launching when joining/starting a meeting.

Workaround: Use Zoom via the web browser.

  • Log into Cardinal Apps at apps.uiw.edu
  • Click on the ZOOM icon
  • Click on Join a Meeting
  • Enter your Meeting ID and Click Join
  • If clicking on “Open zoom.us” does not work, click on the blue “start from your browser” link at the bottom of the page.

Our team is looking into the issue and hopes to have a resolution in place as soon as possible.

If you have any questions or need further assistance, please contact the Help Desk @ 210-829-2721.

Outlook Webmail Outage

Hello UIW Community,

Users are experiencing issues accessing their email through the web client. This is a known issue and is being worked on by Microsoft.

Workaround:

  • The Outlook Desktop Client as well as the Mobile App are not experiencing any issues and can be used to access your email in the meantime.

If you have any questions or need further assistance, please contact the Help Desk @ 210-829-2721.

Service Update: MyWord Blank Page

Users logging in to MyWord may see a Blank white screen below the MyWord Banner.

Workaround:

  • Click the Suggestion Box tab at the top of the MyWord Banner. This will show the MyWord Launchpad on the left side of the screen. From there users can click the desired links.

If you have any questions or need further assistance, please give us a call at 210-829-2721.

Help Desk