Service Update: MyWord Blank Page

Users logging in to MyWord may see a Blank white screen below the MyWord Banner.

Workaround:

  • Click the Suggestion Box tab at the top of the MyWord Banner. This will show the MyWord Launchpad on the left side of the screen. From there users can click the desired links.

If you have any questions or need further assistance, please give us a call at 210-829-2721.

Help Desk

SERVICE UPDATE: MyWord Portal Possible Login Issues

MyWord is experiencing some intermittent login issues.

The error message states “Login failed” or  “Password is incorrect”.

Workarounds for this are:

  • Using another web browser OR
  • Clearing the history and cache of the browser you are currently using.
    • For assistance in clearing the cache in various browsers, contact the Help Desk for a quick walkthrough.

A password reset is not required for this to be resolved. The above steps have been tested and proven successful.

If you have any questions or need further assistance, please contact the Help Desk at 210-829-2721.

Issue: Banner hangs on Windows. Requires users to reboot.

Banner Production users are experiencing delays or hang-ups using Banner on Windows computers. This may include a white, red, or black screen, where the login screen should be.

This issue is affecting all users on Windows-based PCs.

Resolution:

Users will have to reboot their PC to ensure proper functionality of banner is restored.

If you have any questions or need further assistance, please give us a call at 210-829-2721.