Month: September 2020

Microsoft O365 Outage

~ cgphilli

Hello UIW Community,

The University is tracking an outage dealing with Microsoft O365 programs (Outlook, Word, Teams etc.) This is effecting the Online and desktop versions of the applications.

Microsoft is aware of the outage and is working towards a resolution.

If you have any questions or concerns, feel free to contact the UIW Help Desk at 210-829-2721.

Thank you

Internet Services Restored

~ cgphilli

Hello UIW Community,

The internet services for SEC, Buckley Mitchell, and the athletic areas have been restored.

If you have any questions or concerns please call or visit the Help Desk. 210-829-2721

Thank you, Help Desk

Internet Outage – Main Campus

~ cgphilli

Hello UIW Community,

UIW is experiencing an internet outage on Main Campus effecting Buckley Mitchell, SEC, and the Athletic areas.

We are working to resolve this as soon as possible. Estimated time of resolution is a few hours.

If you have any questions or concerns please call or visit the Help Desk. 210-829-2721

Thank you,

UIW Technology Support Services

IRD September 2020 Maintenance

~ jessicarosegomez

Enterprise Applications will be performing maintenance from 6:30 p.m., Friday, September 25th through 3:00 a.m., Saturday, September 26th.

The following production change items will be included in the maintenance window:

  • UIW Modifications – srkpre1.sql (Regulatory Updates)
  • Oracle Security Patches (Critical Patch Updates-July 2020)
  • Banner General 9.3.15 (Required for Banner Access Management Upgrade)
  • Banner Account Receivables 8.6,8.7, 9.3.16.0.4 (Required for Student Self-Service Upgrade)
  • Banner Access Management 9.3.15.0.19 (Required for Banner Security Administrative Operations)
  • Banner Student Self-Service  9.13 (Required for Latest Security Improvements)
  • Banner Database Upgrade 9.21 (Required for Student Self-Service Upgrade)
  • Banner General 8.12.2 (Required for Student Self-Service Upgrade)
  • Banner Student 8.19, 8.20 (Required for Student Self-Service Upgrade)
  • Banner Web Tailor 8.9.1.1, 8.9.1 (Required for Student Self-Service Upgrade)
  • Banner Web General 8.8.0.1 (Required for Student Self-Service Upgrade)
  • Banner Admin Common 9.3.22.0.5 (Required for Student Registration Upgrade)
  • Banner 9 Student Registration 9.18 (Required for Latest Security Improvements)

 During the Upgrade, the following systems will not be available:

  • Argos (Banner Reports)
  • Automic (Scheduler for Banner jobs & data integrations)
  • Banner 9 Admin Pages/SSB (Enterprise Resource Planning System)
  • BDM (Banner Document Management)
  • Cardinal Apps (Links to Banner 9 and BDM/Xtender within the Cardinal Apps)
  • Degree Works (Academic Advising, Degree Audit Software)

If you have any questions, please contact the Help Desk at (210) 829-2721 or helpdesk@uiwtx.edu.