Zoom App Not Launching

Hello UIW Community,

Users are experiencing issues with the Zoom App not launching when joining/starting a meeting.

Workaround: Use Zoom via the web browser.

  • Log into Cardinal Apps at apps.uiw.edu
  • Click on the ZOOM icon
  • Click on Join a Meeting
  • Enter your Meeting ID and Click Join
  • If clicking on “Open zoom.us” does not work, click on the blue “start from your browser” link at the bottom of the page.

Our team is looking into the issue and hopes to have a resolution in place as soon as possible.

If you have any questions or need further assistance, please contact the Help Desk @ 210-829-2721.

IRD May 2020 Maintenance

Enterprise Applications will be performing maintenance from 6:30 p.m., Friday, May 22nd through midnight, Saturday, May 23rd.

The following production change items will be included in the maintenance window:

  • Argos Server (Windows Update)
  • Banner Document Management/Application Xtender Server (Windows Update)
  • Banner Finance 8.13.0.1  (Required for Finance Banner Operations)
  • Form Fusion Server (Windows Update)
  • Oracle Security Patch (Quarterly Critical Patch Updates-April 2020)(Required for Banner 9 Admin, Degree Works, and Automic Operations)
  • TranscriptPlus RoboRegistrar (Windows Updates)
  • Update CLEAN_Address (Address Verification) subscription

 During the Upgrade, the following systems will not be available:

  • Argos (Banner Reports)
  • Automic (Scheduler for Banner jobs & data integrations)
  • Banner 9 Admin Pages/SSB (Enterprise Resource Planning System)
  • BDM (Banner Document Management)
  • Cardinal Apps (Links to Banner 9 and BDM/Xtender within the Cardinal Apps)
  • Degree Works (Academic Advising, Degree Audit Software)

If you have any questions, please contact the Help Desk at (210) 829-2721 or helpdesk@uiwtx.edu

Outlook Webmail Outage

Hello UIW Community,

Users are experiencing issues accessing their email through the web client. This is a known issue and is being worked on by Microsoft.

Workaround:

  • The Outlook Desktop Client as well as the Mobile App are not experiencing any issues and can be used to access your email in the meantime.

If you have any questions or need further assistance, please contact the Help Desk @ 210-829-2721.