IRD December 2019 Maintenance is now complete. Please contact the Help Desk at (210) 829-2721 if you experience any issues.
Enterprise Applications will be performing maintenance on Friday, December 20th at 6:30PM to 12:00AM.
The following production change items will be included in the maintenance window:
- Action Item Processing (Student Health Waiver)
- Banner Employee Self-Service 8.16.1 (Required for Employee Administrative Operations)
- Banner HR and Payroll 8.16.1, 188.8.131.52.2 (Required for Employee Self-Service 8.16.1 Upgrade)
During the Upgrade, the following systems will not be available:
- Banner 9 Admin Pages/SSB (Enterprise Resource Planning System)
- BDM (Banner Document Management)
- Cardinal Apps (Links to Banner Apps)
If you have any questions, please contact the Help Desk at (210) 829-2721 or email@example.com.
Microsoft has resolved an issue that was causing problems with the Office 365 suite of products. This caused slow and unresponsive email, file downloads, and other impacts throughout the Office 365 suite of products. A root cause was identified within the Microsoft infrastructure and resolved.
At approximately 9:30 AM, Microsoft released a service health advisory stating that they are aware of problems accessing the Office 365 suite of products. This issue may cause slowness, delays, or connection disruptions when trying to access email either via the Outlook client or via webmail. Additionally, users may have issues logging into the Office365 portal, downloading OneDrive files, and working on office files.
We will provide an update when we receive further information from Microsoft.
Blackboard was updated on December 5, 2019. Blackboard has issued a report that some Modules are not copied as expected after a Course Copy. Please check any course copies you execute for this error and if modules are missing, create a Helpdesk ticket at: https://my.uiw.edu/ird/request-forms/help-desk-service-request-form.html.