IRD January 2019 maintenance is now complete. Please contact the Help Desk at (210) 829-2721 if you experience any issues.

The access issues on the MyWord portal have been resolved.  Please contact the Help Desk if you experience any issues.

Help Desk information:

On-campus @ extension 2721 Locally @ 210-829-2721 Toll-free @ 1-866-614-5043 email: helpdesk@uiwtx.edu

We are currently experiencing some access issues on the MyWord portal.  The portal vendor is currently researching the access issue.

Please monitor UIW TechCheck for updates.

The following production change items will be included in the maintenance window:

• Banner Position Control patch- pcr-000161484_pos8150002, pcr-000161339_pay8150005  (This is a U.S. regulatory patch applicable to IPEDS reporting)
• Banner Human Resources patch- pcr-000157034_pay8150001, pcr-000159420_pay8150002 (Required for Position Control patch functionality)
• Banner Human Resources patch-pcr-000159507_pay8150003, pcr-000161976_pay8150101 (Required for Human Resources upgrade functionality)
• Banner Position Control 8.15, 9.3.9.0.1 (Required for Position Control patch functionality)
• Banner Human Resources 8.15, 8.15.1, 9.3.9.1.2 (Required for Position Control patch functionality)
• Banner Employee Self Service 8.15, 8.15.1 (Required for End of Year Dependencies)
• Banner General 9.3.9.0.4 (Required for End of Year Dependencies)
• Banner Admin Common 9.3.15.1.1 (Required for Human Resources upgrade functionality)
• Banner Accounts Receivable 9.3.9.0.4 (Required for Human Resources upgrade functionality)
• Banner Accounts Receivable patch-pcr-000161733_tas8050401 (Required for Banner Admin Common upgrade functionality)
• Banner Advancement 8.9, 8.10, 8.11, 9.3.4.0.7 (Required for Banner Advancement upgrade functionality)
• Banner Finance patch-pcr-000109667_fin8110201, pcr-000158581_fin8110111, pcr-000152883_fin8110107 (Required for Banner Finance patch functionality)
• Banner Document Integration Component patch-pcr-000162869_ext8070101 (Required for End of Year Dependencies)

 During the maintenance window the following systems will not be available:

Enterprise Applications will be performing maintenance on Friday, January 18 from 6:30 PM – 12:00AM.

• Banner INB/SSB (Enterprise Resource Planning System)
• BDM (Banner Document Management)
• myWord Portal (Links to Banner and BDM/Xtender within the portal)

If you have any questions, please contact the Help Desk at (210) 829-2721 or helpdesk@uiwtx.edu.

At 10:20 AM, all internet services were restored and are operating as expected.

All internet connectivity has been restored. All services at UIW locations and off site are functioning as expected.

At approximately 10:05 AM UIW’s external internet connection began experiencing issues. We have a technician onsite troubleshooting at this time.

Services impacted include:

– On Campus (All Locations) access to the internet.

– Off site access to MyWord, Bannerweb, and Blackboard are NOT be available at this time.

We were experiencing issues with recent student/course uploads in Blackboard. The issue is being resolved. Recent students and courses are expected to be in Blackboard this afternoon. Thank you for your patience.