Banner 9: Issues & Updates

Enterprise Applications would like to provide updates on the following issues that have been reported by the Banner community:

Issue #1: Banner 9 Finance Self-Service Application – My Requisitions

Purchasing users report that requisitions processed via My Requisition Self-Service Banner application (Banner 9) are not flowing through the automatic process to assign the buyer causing problems for purchasing We have reported this issue to Ellucian. Banner 9 SSB links within myWord portal will be removed due to defects until Ellucian provides a resolution. Enterprise Applications encourages users to utilize the Banner 9 Purchasing administrative pages until further notice.

Issue #2: Banner 9 Finance Self-Service Application – My Finance Query

Users have reported that the My Finance Query self-service banner application does not work consistently for every user. We are working with UIW administrative assistants to research and troubleshoot further with Ellucian. Banner 9 SSB links within myWord portal will be removed due to defects until Ellucian provides a resolution. Enterprise Applications encourages users to utilize the Banner 9 Finance administrative pages until further notice. 

Issue #3: Banner 9 Screen Print Format

Users have reported that they are unable to print the entire screen within Banner 9 administrative pages as they did in Banner 8. This is a known defect and Ellucian is currently working on a patch release.

Issue #4: BDM/AppXtender – Redaction issues, Rubber Stamp issues, Page Order & Formatting issues

Users have reported issues with the following functionality in the latest version of BDM/AppXtender: redaction, rubber stamp, page order, page format. Ellucian has released patch updates to the latest version; however, after thorough testing, Enterprise Applications discovered additional bugs We are currently working with Ellucian and will notify the community when successful tests are achieved and we are ready to upgrade.

Issue #5 Banner 9/AppXtender Timeout

Users have reported that they are logged out of Banner 9/AppXtender after 10 minutes of inactivity and are forced to log in several times throughout the day. Enterprise Applications is currently researching this timeout issue and will report back with an update by August 1.

Issue #6 myWord Portal Lockouts/Banner Password Expiration

Users have reported error message “Your session has expired. Click Reload to access login page”. This is an indication your Banner password is expired and locked. Database administrators are working on a permanent solution to synchronize expiration of Oracle passwords which will correct the issue. If you encounter this issue, please contact the Help Desk to reset your Banner INB password.

We thank you for your assistance in identifying these critical issues and your patience as we work aggressively toward resolutions.