Blackboard and portal access from Comcast and possibly other internet service providers…

We are currently troubleshooting connection issues that students and staff members are having connecting to Blackboard and possibly the MyWord portal from certain internet service providers, most notably Comcast and GVTC.

At this time a workaround is to simply paste the IP address below into the web browser rather than connecting through uiw.edu or directly through blackboard.uiwtx.edu.  Using this method users will be presented with a security certificate exception warning.  This is OK and expected.  Depending on the browser users can click ‘advanced’ or ‘show more’ and add or confirm a security exception to gain access to Blackboard or MyWord website.

69.196.227.13 – Blackboard

54.173.74.32 – MyWord