UIW Print: Offline from 9-9:30 PM tonight (Saturday 30th of Sept)…

The UIW Print system will be offline for 30 minutes for 9-9:30 PM this evening, Saturday September 30th.  A necessary software patch must be applied at this time time.  Users will not be able to print or release print jobs during this time.  This includes the Student Engagement Center, Mabee Library, School of Osteopathic Medicine, School of Pharmacy, and School of Physical Therapy.



Issue: Banner hangs on Windows. Requires users to reboot.

Banner Production users are experiencing delays or hang-ups using Banner on Windows computers. This may include a white, red, or black screen, where the login screen should be.

This issue is affecting all users on Windows-based PCs.


Users will have to reboot their PC to ensure proper functionality of banner is restored.

If you have any questions or need further assistance, please give us a call at 210-829-2721.


EMPLOYEE NOTICE: On Sept 30th all smartphones connected to UIW email or files must have a PIN/Passcode enabled

This notice only applies to UIW Employees, specifically those employees who use a smartphone or tablet to connect the UIW email and/or the OneDrive file system.  All others can disregard.

POLICY:  Beginning at 8AM of the 30th of September the University will begin enforcing a new employee connection policy.  This policy will require that any smartphone desiring to connect to UIW email or OneDrive files must have, at a minimum, a 4 digit numeric PIN enabled to lock the phone when not in use.

BACKGROUND:  Employees of UIW have a likelihood of receiving confidential or sensitive information via email or storing similar information in their OneDrive.  If the phone is not locked and the phone is subsequently lost or stolen there is a risk that important University information could be compromised.   ALL smartphone users are strongly encouraged to have a PIN/Passcode lock enabled on their personl phone even if they do not connect to UIW systems.  This is an important security practice and a must have in the modern information security landscape.


QUESTION 1:  I have a 4 digit (or longer) PIN setup on my phone.  What should I do?

ANSWER 1:  If you have a PIN already enabled you will not be required to do anything.  While 4 digits is a good baseline, we encourage users to consider 6 digits to add even greater security to their phone.

QUESTION 2:  Despite the risks, I still do not want to lock my phone.  What should I do?

ANSWER 2:  Users can delete their UIW email account from the phone and they will not be required to enable and PIN/Passcode.


QUESTION 3:  Do alpha numeric passwords or biometrics (ie. fingerprints) count?

ANSWER 3:  Yes.  As long as the alpha numeric password is at least four digits long it will count and biometrics such as fingerprints are considered the same

QUESTION 4:  How do I setup a PIN/Passcode on my phone?

ANSWER 4:  Instructions for four of the most common smartphones in use are listed below.  Simply googling the phone model and “setting a PIN or passcode” will find instructions for models not listed here.

HELP:  If you would like assistance setting up a PIN on your smartphone please feel free to stop by the HelpDesk@SEC in person or call at 210-829-2721.


Set PIN/Passcode on Iphone:  https://support.apple.com/en-us/HT204060

Set PIN/Passcode on Samsung Galaxy Andriod Phones:  http://www.samsung.com/ca/support/skp/faq/1105619

Set PIN/Passcode on LG Android Phones:  http://www.lg.com/us/mobile-phones/VS950/Userguide/basics_setting_a_swipe_face_unlock_pattern_pin_or_password_for_the_first.html

Set a PIN/Passcode on Blackberry Phones:  https://help.blackberry.com/en/blackberry-classic/10.3.1/help/als1366917047036.html 



UPDATE: IRD September 2017 Maintenance Delayed

Due to the application of necessary server patches this weekend, Enterprise Applications has delayed the maintenance items scheduled for today.  We plan on resuming the September 2017 maintenance the week of 9/25/17.

The following production change items will be completed in the upcoming week with confirmed date/time to be provided shortly:

  • Banner Financial Aid 8.30 (Required for 2018-2019 Seed Data)
  • Banner General 8.8.4(Required for Financial Aid 8.30)
  • Degree Works Script Updates(Required for 2nd Degree Student Degree Plans)