Information Technology (I.T.) April ‘Out-Of-Cycle’ Maintenance – Friday, April 9, 2021

Enterprise Applications will be performing a ‘Required Financial Aid Upgrade’ from 6:30 p.m., Friday, April 9th  through 6:00 a.m., Saturday, April 10th.

The following regulatory production change items will be included in the maintenance window:

  • Banner Admin Common 9.3.23.1 (Dependency for Financial Aid Upgrade)
  • Banner Common Data Base Upgrade 9.23 (Dependency for Financial Aid Upgrade)
  • Banner Communication Management 9.7.1 (Required for Banner Communication Management Processing)
  • Banner Financial Aid 8.39.2, 9.3.24 (Dependency for Financial Aid Upgrade)
  • Banner General 8.13 (Dependency for Financial Aid Upgrade)
  • Banner Student 8.20.2, 8.20.3, 8.21, 9.3.22 (Dependency for Financial Aid Upgrade)
  • Banner Student Self-Service 9.16 (Dependency for Financial Aid Upgrade)
  • Oracle Patches-Banner 9 Admin Pages, Degree Works, and Automic (Required Patch Updates- Regulatory Updates)

During the Upgrade, the following systems will not be available:

  • Argos (Banner Reports)
  • Automic (Scheduler for Banner jobs & data integrations)
  • Banner 9 Admin Pages/SSB (Enterprise Resource Planning System)
  • BDM (Banner Document Management)
  • Cardinal Apps (Links to Banner 9 and BDM/Xtender within the Cardinal Apps)
  • Degree Works (Academic Advising, Degree Audit Software)

If you have any questions, please contact the Help Desk at (210) 829-2721 or helpdesk@uiwtx.edu. 😊   

This posting (does not include, without limitations, defects and/or errors or failures on any product change item road map) is under the assumptions and illustrates the planned testing, release and availability dates for System products and services. This is provided for informational purposes only and its contents are subject to change without notice.

Blackboard Single Sign On Error

Hello UIW community.

We are currently experiencing an issue accessing Blackboard through Cardinal Apps. Our team is aware of the issue and working on a resolution.

Workaround:

Navigate to https://blackboard.uiwtx.edu.

Sign in with your Cardinal Apps username and password.

If you have any questions or need further assistance, please contact us at 210-829-2721.

Thank you for your patience.

Help Desk

Information Technology (I.T.) February ‘Regular’ Maintenance – Friday, February 26, 2021

Enterprise Applications will be performing maintenance from 6:30 p.m., Friday, February 26th through 2:00 a.m., Saturday, February 27th.

The following regulatory production change items will be included in the maintenance window:

  • CLEAN_Address Data Update for Banner 9 Admin Pages (Regulatory Data Updates)
  • National Student Clearinghouse – SSL certificate renewal (Required for Student Certification of UIW Enrollment
  • Oracle Patches-Banner 9 Admin Pages (Critical Patch Updates- Regulatory Updates)
  • Oracle 19c Upgrade – Degree Works (Required for migration to Oracle 19c)

During the Upgrade, the following systems will not be available:

  • Argos (Banner Reports)
  • Automic (Scheduler for Banner jobs & data integrations)
  • Banner 9 Admin Pages/SSB (Enterprise Resource Planning System)
  • BDM (Banner Document Management)
  • Cardinal Apps (Links to Banner 9 and BDM/Xtender within the Cardinal Apps)
  • Degree Works (Academic Advising, Degree Audit Software)

If you have any questions, please contact the Help Desk at (210) 829-2721 or helpdesk@uiwtx.edu. 😊  

This posting (does not include, without limitations, defects and/or errors or failures on any product change item road map) is under the assumptions and illustrates the planned testing, release and availability dates for System products and services. This is provided for informational purposes only and its contents are subject to change without notice.

I.T. – Power Outages – Emergency Systems Shut Down

Due to the expected continuation of inclement winter weather and the ongoing power outages throughout the region, Enterprise Applications will be shutting down our systems starting at 11:00 pm this evening. We will communicate once power has been stabilized and systems are back online.

To get notified of service interruptions and technology maintenance windows via your smart phone, please sign up for Tech Check! For detailed instructions, visit this page.

During this time, the following systems will not be available:

  • Banner 9 Admin Pages/SSB (Enterprise Resource Planning System)
  • BDM (Banner Document Management)
  • Cardinal Apps (Links to Banner 9 and BDM/Xtender within the Cardinal Apps)
  • Degree Works (Academic Advising, Degree Audit Software)
  • Automic (Scheduler for Banner jobs & data integrations)
  • Argos (Banner Reports)

If you have any questions, please contact the Help Desk at (210) 829-2721 or helpdesk@uiwtx.edu.


This email and/or communication (does not include, without limitations, defects and/or errors or failures on any product change item roadmap) is under the assumptions and illustrates the planned testing, release and availability dates for System products and services. This email is provided for informational purposes only and its contents are subject to change without notice.

Information Technology (I.T.) February ‘Out-Of-Cycle’ Maintenance – Tuesday, February 9, 2021

Enterprise Applications will be performing maintenance on Tuesday, February 9th  from 9:00PM to 12:00AM.  

The following regulatory production change items will be included in the maintenance window:

  • Banner Admin Common 9.3.23.1.1 (Required for Banner 9 Admin Common Administrative Operations)

During the Upgrade, the following systems will not be available:

  • Banner 9 Admin Pages (Enterprise Resource Planning System)

If you have any questions, please contact the Help Desk at (210) 829-2721 or helpdesk@uiwtx.edu. 😊 

This posting (does not include, without limitations, defects and/or errors or failures on any product change item road map) is under the assumptions and illustrates the planned testing, release and availability dates for System products and services. This is provided for informational purposes only and its contents are subject to change without notice.