Service Update: MyWord Blank Page

Users logging in to MyWord may see a Blank white screen below the MyWord Banner.

Workaround:

  • Click the Suggestion Box tab at the top of the MyWord Banner. This will show the MyWord Launchpad on the left side of the screen. From there users can click the desired links.

If you have any questions or need further assistance, please give us a call at 210-829-2721.

Help Desk

IRD February 2019 Maintenance

Enterprise Applications will be performing maintenance on Friday, February 22nd from 6:30PM to 12:00AM.

The following production change items will be included in the maintenance window:

  • Banner Financial Aid 9.3.12.1 (Required for Financial Aid upgrade functionality)
  • Oracle Patches (Critical Patch Updates)

During the maintenance window the following systems will not be available:

  • Banner INB/SSB (Enterprise Resource Planning System)
  • BDM (Banner Document Management)
  • myWord Portal (Links to Banner within the portal)
  • Degree Works (Academic Advising, Degree Audit Software, Scribing Software, & Surecode Software)
  • Automic (Workflow Processing)
  • Argos (Database Reporting Software)

If you have any questions, please contact the Help Desk at (210) 829-2721 or helpdesk@uiwtx.edu.

SERVICE UPDATE: MyWord Portal Possible Login Issues

MyWord is experiencing some intermittent login issues.

The error message states “Login failed” or  “Password is incorrect”.

Workarounds for this are:

  • Using another web browser OR
  • Clearing the history and cache of the browser you are currently using.
    • For assistance in clearing the cache in various browsers, contact the Help Desk for a quick walkthrough.

A password reset is not required for this to be resolved. The above steps have been tested and proven successful.

If you have any questions or need further assistance, please contact the Help Desk at 210-829-2721.

SERVICE INTERRUPTION: UIW Internet Service – Saturday,​ February 16th @ 9 PM

The Infrastructure team will be performing scheduled maintenance on Saturday, February 16 from 9:00 PM to 11:00 PM.   We are estimating that during this window there will be a period of approximately 30 minutes when ALL internet connectivity will be down while the firewalls are rebooted.

The following production change items will be included in the maintenance window:

  • Updates to UIW Firewalls (Required to improve performance and security)

During the maintenance window the following services will not be available for 30 minutes:

  • All UIW locations and residence halls will lose connectivity to the internet and any services that require network connectivity
  • Remote users who are off site may experience issues logging into most services during the break in internet connectivity

Note: Offsite or mobile access to e-mail and files in OneDrive will NOT be impacted.  Telephone service on campus will NOT be impacted.